Why choose Losberger De Boer as your event partner?
Whether you are looking for a stunning hospitality pavilion, a venue for a trade show or conference, or functional space for your event infrastructure, when it comes to holding a successful event, choosing the right partners is key. In this article, some of our valued clients explain why they are happy they chose Losberger De Boer as their event space supplier.
N.B. All quotes and opinions expressed in this article come directly from our NPS (customer feedback) reports. This is genuine feedback from real customers, which we have anonymized.
A good event space solution starts with a top-quality product. After all, the quality of an event building determines it’s longevity, ease of use and flexibility. Having said that, there is one other factor that is equally important in creating the perfect event solution (and this is also reflected in the feedback we receive from our clients): the people behind the product.
Constructive
One of Losberger De Boer's core values is professionalism. This value is embedded in our DNA, and everyone working on your project, from product specialist to assembly worker, is focused on offering you the best possible solution for your event. We are happy to say that his is reflected in our customer feedback scores. "For us, quality is the most important factor. Losberger De Boer delivers the quality we need. They are also solution-oriented and very pleasant to work with," says the representative of a marketing agency that engaged us for a major global sporting event.
A leading IT company, which has chosen to have its event space completely provided by Losberger De Boer for several consecutive years, has only positive things to say when it comes to working with us. "The cooperation with the project managers in the run-up to our event is always very pleasant and constructive, while the construction team is always friendly and works very cleanly. As a whole, you guys are flexible and collaborative," says our contact.
"The professionalism and flexibility, the confidence they convey, and the quality of the equipment: it's all top-notch."
Customer feedback quote from our contact at a company that hosted a large-scale maritime event.
Involved
A collaborative spirit, and ‘thinking along' with clients, go hand in hand with being fully committed to delivering the best possible solution – another one of Losberger De Boer's core values. As a rule, our account and project managers remain involved in all stages of construction and are constantly available to our customers. "Communication is excellent, both in the preliminary stage and during construction. When unforeseen, last-minute adjustments were needed, Losberger De Boer reacted quickly. From the get-go, they were focused on finding a solution, which they did”, says our contact at an organization for whom we built a beautiful ice hall. The organization behind an international music event was also positive about the way Losberger De Boer handled communication ("excellent throughout the entire project") and service ("the few issues we had were resolved quickly, the service level is top notch").
Regardless of whether we have months of preparation time, or if a project needs to be built at short notice, we always make sure we hand over a building that represents the absolute best solution we could possibly deliver. "Our short-term request was processed and delivered within 20 hours. The quality and price were fantastic," reports a customer who was in rather urgent need of an event building.
The best customer experience
One of our main promises to our clients, is that we are dedicated to providing the best customer experience. In some cases, this requires some (and sometimes a lot) of flexibility on our part. During a recent project for a major sports association, the customer was very appreciative of our project team's ability to shift gears. "During the development phase, we asked Losberger De Boer to make many adjustments. Every request was answered positively and constructively and resulted in a satisfactory solution. Losberger De Boer constantly thought along with us, with our intended end result firmly in mind, and they were very accessible for consultation and communication. For us, they have proven to be a reliable and highly professional partner.”
The organizer of a major fashion event also expressed great satisfaction with Losberger De Boer's adaptability. "The team reacted at lightning speed to several last-minute demands from the site owner. By switching to other machines and adjusting their plans, Losberger De Boer saved the situation."
Our adaptability was frequently put to the test during the pandemic. Even in that period, our professionals managed to come up with creative and smart solutions that helped make events possible. On several occasions, event venues had to be adapted on the spot to meet changing regulations. "Losberger De Boer was very involved with our project. The team was able to adapt to our requests every single time during the pandemic. In doing so, they made sure that our tournament could go ahead, with all the associated safety and preventive measures as demanded by the authorities firmly in place," says the director of a major ATP tennis tournament.
More information
For more information on the even solutions we provide, click here. Feel free to browse through our cases, or contact us.
